My car key stopped working, what should I do ?

Identify the problem

• What kind of key is it? Is it a traditional metal key, a key fob with remote functions, or a smart key?
• What’s not working? Does the key not turn in the ignition, not unlock the doors, or are the remote functions unresponsive?

Try Simple Solutions

• Check the battery: If you have a key fob, the most common issue is a dead battery. Replace it and see if that helps.  
• Check for damage: Inspect the key for any visible damage. A bent or broken key might not work properly.
• Try your spare key: If you have a spare key, try using that. This will help determine if the problem is with the key or the car.

Seek Professional Help

• Automotive Locksmith: They specialize in car keys and can often diagnose and fix the problem on the spot. They can replace keys, program new ones, and even repair ignition issues.
• Dealership: If your car is relatively new, the dealership might be able to help. They can often provide replacement keys and programming services, but it might be more expensive.
• Roadside Assistance: If you have roadside assistance through your car insurance or a service like AAA, they might be able to send someone to help.

Consider the Possibilities

• Key needs reprogramming: Sometimes, keys can lose their programming and need to be reprogrammed to work with the car’s system.
• Ignition problem: The issue might not be with the key at all, but with the car’s ignition system.
• Car battery: A weak car battery can sometimes cause issues with key fobs.

Important Notes:

• Don’t force anything: If the key doesn’t turn or the door doesn’t unlock, don’t force it. You could damage the key or the car.
• Get a spare key: It’s always a good idea to have a spare car key to avoid being stranded in the future.

I lost my car key, what should I do ?

Stay Calm and Retrace Your Steps: Panic won’t help. Take a deep breath and try to remember the last place you had your keys. Check all the usual spots: pockets, bags, tables, etc.

Check for a Spare Key: The best-case scenario is having a spare. If you do, locate it immediately. If it’s at home, can someone bring it to you?

If No Spare Key: Here’s where you’ll need professional assistance:

• Automotive Locksmith: This is often the quickest and most convenient option. They specialize in car keys and can come to you, even if your car is locked. ¹ They can often create a new key on the spot, even if it’s a transponder key or a smart key. ² Get a price quote before they arrive.
• Dealership (If Applicable): If your car is relatively new and has a complex key system, the dealership might be able to help. However, they are often more expensive and might require you to tow the car to them. They are usually a good option if you have a very new or high-end vehicle.
• Roadside Assistance (If You Have It): If you have roadside assistance through your car insurance, AAA, or a similar service, call them. They might be able to dispatch a locksmith or provide other solutions.

What Information You’ll Need:

• Vehicle Identification Number (VIN): This is essential for getting a new key made. It’s usually found on your car’s dashboard near the windshield, on the driver’s side doorjamb, or on your car’s registration documents.
• Proof of Ownership: You’ll need to prove that you own the car before a locksmith or dealership will make a new key. Have your car’s registration or title handy.

Things to Keep in Mind:

• Cost: Expect to pay a significant amount for a replacement key, especially for modern cars with transponder keys or smart keys. Get a price quote upfront.
• Time: Getting a replacement key can take time, so be prepared to be without your car for a while.
• Security: If you’re concerned about someone finding your lost keys and stealing your car, consider having your car’s locks re-keyed. This is an added expense, but it provides peace of mind.

Prevention for the Future:

• Get a Spare Key: The most important thing is to get a spare key as soon as possible after this incident. This will save you a lot of time, money, and stress in the future.
• Store Spare Key Safely: Don’t keep the spare key in your car! Find a safe place to store it, such as with a trusted friend or family member, or in a lockbox at your home.